Credit packs
Credits are prepaid and don't expire. If you haven't spent any of the credits from a purchase, request a full refund within 14 days of that purchase — email support@whittleos.com and we'll process it via Polar. Once you've used credits from a pack (run an analysis), that purchase is non-refundable, because the report has already been generated and delivered to you.
Credits are consumed the moment you start an analysis (not when it finishes). Partially-used packs are non-refundable, and we don't refund a pack pro-rata for credits you have left over.
Failed analyses
If an analysis fails to generate, the credit is returned to your balance automatically — you never pay for a run we couldn't deliver. No request needed.
Free credits
Credits granted for free (e.g. on sign-up) have no cash value and aren't refundable.
Subscriptions (where offered)
If you're on a recurring plan, request a full refund within 14 days of your first paid period — no questions asked. Cancel anytime from your billing settings; the plan stays active until the end of the current period and isn't charged again.
How payments work
Purchases are handled by Polar, our Merchant of Record. Refunds are issued to your original payment method by Polar.
Contact
support@whittleos.com